Managing & Renewing Memberships

Once your membership tiers are set up, the ongoing work is keeping members engaged, watching renewals, and winning back people who lapse. This guide covers the day-to-day: viewing your members, reading membership status, handling renewals, re-engaging lapsed members, and tracking the health of your program.

Availability: Memberships are part of the Commerce add-on (the "Commerce Store" bundle). It's available to add on STARTER and included in GROWTH and higher plans. If you don't see membership tools, check your plan or contact support.

New to memberships? This guide assumes your tiers already exist. To create tiers, set pricing, and define benefits, see Membership Tiers first.

Viewing Your Tiers and Members

Go to Admin > Memberships to see your membership program at a glance.

The page lists each tier with:

• Tier name and its slug
• Organization it belongs to
• Active subscribers for that tier, plus the total subscriber count
• Interval (Monthly or Yearly)
• Status (Active or Inactive)

At the top, a summary strip shows your total number of tiers, how many are active, and your total subscribers across tiers. Use the status filter to narrow to active or inactive tiers, and Edit any tier to adjust its details.

Tip: "Active subscribers" counts members who are currently in good standing — it's the number that actually reflects recurring support, so watch it per tier over time.

Understanding Membership Status

Every individual subscription carries a status. Crafted Call groups these into two practical buckets:

• Active — the member is in good standing. This covers members who are fully active as well as those in a trial period.
• Lapsed — the membership is no longer in good standing. This covers subscriptions that are canceled, incomplete (signup never finished), or past due (a renewal payment failed).

When you look at members, you can filter by active, by , or by a specific underlying status. Each subscription also has a current billing period with an end date, which tells you when an active membership renews — or, for a lapsed one, when it dropped off.