Messaging on Crafted Call | Getting Started | Crafted Call
Messaging on Crafted Call
ArtistsGallery OwnersUpdated Jun 11, 2026
Crafted Call has built-in messaging so artists and galleries can talk directly inside the platform—no need to dig up email addresses or lose context in a separate inbox. This guide covers where to find your messages, how to start and reply to conversations, and how galleries triage and moderate their incoming messages.
Where to find your messages
Open Messages from the sidebar. The messaging screen has two parts:
A conversation list on the left, showing your existing threads.
The selected conversation on the right, where you read the thread and type replies.
On a phone, you'll see the conversation list first; tap a conversation to open it, and use ← Back to messages to return to the list.
Unread messages
Unread conversations stand out in your conversation list so you can spot new activity at a glance. When you have unread messages, your browser tab also shows the count—for example, (2) Messages - Crafted Call—so you'll notice even when you're on another tab. Opening a conversation marks it as read.
Starting a conversation
On the Messages screen, click the new conversation button (the icon at the top of the conversation list).
Choose who you're messaging (the options differ by role—see below).
Add any optional context, then start the conversation.
Type your first message and send it.
Replying
Select the conversation from the list.
Type in the message box at the bottom of the thread.
Press send. Your message appears in the thread immediately, and the other party sees it in their inbox.
Note: Messaging is for coordination and questions—don't share sensitive payment details (card numbers, bank account info, or full payout details) over messages. Payments and payouts are handled through their own secure flows on the platform.
For artists
As an artist, messaging connects you with the organizations you work with.
When you start a new conversation, you search for an organization (for example, a gallery you've submitted to) rather than an individual person. Your message is routed to that organization's team.
You can also choose a department or reason for your message—such as General Inquiry, Technical Support, or —so it reaches the right people.
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Gallery Operations
Need help from Crafted Call itself? Use the Chat with Platform Support option, or search for "support," to start a conversation with the platform support team.
Tip: Search for an organization you've already interacted with (for example, one whose call you submitted to). If you're after platform help rather than a specific gallery, choose Platform Support.
For galleries
As a gallery admin, messaging connects you with users—artists, jurors, and teammates—and you can keep threads organized by linking them to your work.
When you start a new conversation, you search for and select one or more recipients by name.
Choose a Direct Message (one recipient) or a Group Conversation (multiple recipients with a group name).
Optionally link the conversation to a Submission, Call, or Exhibition so everyone has context and the thread is easy to find later.
Triaging the inbox
Work through your conversation list the way you would any inbox—unread threads are highlighted, and linking conversations to submissions, calls, or exhibitions keeps related discussion grouped.
Flagged messages
To protect galleries from spam and policy violations, some incoming messages are automatically held for review instead of being delivered. You'll find these under Messages > Flagged (admins land here by default when opening the messages admin area).
On the Flagged Messages page you can:
Filter by status — Pending review, Approved, Rejected, or Banned.
Add a moderator note (optional) explaining your decision.
Take action on each held message:
Approve — Release the message so it's delivered.
Reject — Block this message.
Ban — Stop the sender from sending further messages. You'll be asked to confirm, and the action can be reviewed later.
Tip: Check the Flagged queue periodically so a genuine message that was held for review doesn't sit unanswered. Most held messages are spam, but the occasional real one lands here too.
Best practices
Keep it on-platform. Threads stay tied to the relevant submission, call, or exhibition, so context never gets lost.
Link threads to context. When messaging about a specific submission or exhibition, link it so anyone on the team can pick up the conversation.
Be timely with the Flagged queue. Approve legitimate held messages promptly and reject or ban obvious spam.
Troubleshooting
I can't find a conversation. Use the Search tab in the messaging sidebar to search across your messages.
I'm an artist and can't find a gallery to message. Search by the organization's name. If you're looking for platform help instead, choose Chat with Platform Support or search "support."
My message hasn't reached a gallery. It may have been held for spam or policy review. Genuine messages can be approved by the gallery from their Flagged queue.
I'm not being notified of new messages. Check your messaging notification settings in the Settings tab of the messaging sidebar, and review your account Notification Preferences.
FAQs
Can artists message each other directly?
Messaging is built around artist-to-gallery (and gallery-to-user) communication. Artists start conversations with organizations; galleries start conversations with individual users.
Can I attach files to a message?
Yes—use the attachment control in the message composer when supported by the conversation.
Who can see a conversation?
The participants of that conversation. Group conversations are visible to everyone added to the group.
